An Introduction for Parents and Guardians
Welcome to Manos Home Care. We hope this introduction provides you with
valuable information regarding our respite care services. For more information,
download the Respite Care
Fact Sheet (pdf). See also our detailed Respite
Care Parent Handbook (pdf), also available
Who We Are and What We Do
Manos Home Care provides respite care for children with disabilities
through a contract with the Regional Center.
||Manos Home Care is a vendor of the Regional
Center. The Regional Center contracts us to provide respite care for
your special needs child. Your Regional Center case manager oversees
the case, while Manos Home Care employs and supervises your respite
|What Respite Workers Do
||Our respite worker's primary job is to provide
care in your home for your child with special needs. This may include
and is not limited to the following activities: bathing, meal preparation,
assisting with behavior programs, assisting with homework and language
programs, walks to a local playground, participating in games. Respite
workers are responsible for cleaning up after activities (or assisting
a child in clean-up).
|Caring for More than One Child
||Many families have other children in addition
to the one for which we provide respite care. It may be possible to
arrange for care that includes your other children. Please contact
the office for details.
Getting the Right Respite Care Worker
Manos Home Care is committed to finding the right respite care worker
for your family. We seek to be as flexible as possible in scheduling,
services offered, and the placement of a respite care provider in your
home, while ensuring our workers are reliable, responsible, and able to
care for your child.
|Who We Assign
||We assign a respite worker who can best match
your particular needs. Some workers may be more experienced with physically
handicapped children, while others have strong skills for handling
difficult behaviors. Who we assign also depends on the city you live
in and the times for which you need the person. All of our workers
are carefully screened based on positive employment experience in
the care-giving field. We can relay the worker’s history to you upon
|Choosing Your Own Respite Worker
||If you know someone that provides respite
care, and you want that person to be your respite worker, we will
hire that person for your case based on your written personal reference.
Call the office for wages and benefits.
||Initially a potential respite worker will
contact you by phone. At this time you may discuss your and your child’s
needs. You can go over any scheduling issues and instructions for
the respite care worker. Then arrange an introductory meeting at your
home. At this meeting you can review the particular requirements for
working with your child with special needs. It is best if your child
attends part of this meeting so that the potential worker and he or
she can interact. The meeting can be up to two hours, which Manos
Care will pay for if you are not yet vendorized with us. Sign the
worker’s timesheet for this meeting and keep the pink copy for your
|Replacing a Worker
||Please keep the office informed as to the
quality of the care being provided. If the worker is not acceptable,
we will continue to recruit until we find the right person for your
Make Sure We Know What’s Happening
Communication with our office is essential to maintaining quality care
for your child. We have a 24-hour number through which you can reach us.
|Communication With the Office
||You can call the office 24 hours a day. If
you need to talk to us when we are not in the office, we can be contacted
by leaving a message after the beep. Please leave your name and telephone
number. If it is not urgent, you can press the 2 and # sign, and we
will pick up the message during our next business day. Our office
hours are 8:30 a.m. to 12:00 noon, and 1:00 p.m. to 5:00 p.m., Monday
|Call When There Is a Problem
||Please call us if there is a service problem. Don’t wait for a little problem to turn into a big one! You
should expect your respite provider to:
If your respite care provider is not delivering the service you need,
a call to the office can really help. The conversation will be kept
in confidence, and we will work with you in developing a plan of action
to improve your respite service.
- Care for your child in a loving and respectful manner
- Work with your child’s specific needs
- Be available for care during the times you have told the office
- Be on time
- Call in advance if they are late or cannot come at the scheduled
- Turn in their time sheets on a weekly basis
- Maintain a clean, safe environment
- Assist in case of emergency
|Request Quality Services
||Your expectations are crucial in obtaining
quality services from our workers. You must expect quality service
in order to receive it. We will do our best to accommodate your needs.
Your have the option of scheduling your hours directly with your respite
worker or through the office. Please give adequate notice of changes in
schedules, and make sure you get a copy of the weekly time sheet.
||Since the needs of a parent usually require
the respite schedule to vary, we leave it up to the respite worker
and the family to design their own plan. For cases with many respite
hours, this will usually mean a base schedule with extra visits added
on. For example, if you mostly need weekend care, we will assign you
a worker who can work weekends. Please keep in mind that the worker
may have other cases and will need to coordinate these cases with
||For cases with less respite hours, your visit
schedule may vary from week to week. Our goal is to provide you with
a worker who is available for the schedule you need. You should schedule
visits at least every other week. You will also need to state the
general time periods and days which you will schedule your worker.
||In order to find a worker, we will take down
your scheduling needs over the phone. It is good to state the general
times that you need respite care. We will use this information when
coordinating your request with the availability of different respite
workers. To help with coverage, it is possible to have more than one
respite worker. We may also be able to provide temporary substitutes
for your regular worker provided there is sufficient notice.
||If you wish to cancel a visit, call your
scheduled worker at least 24 hours in advance. Call the office if
you cannot get in touch with your respite worker. If you schedule
a visit and do not cancel within 24 hours, your POS account will be
charged two hours for show-up time.
||If your worker is more than fifteen minutes
late to a scheduled visit, call the worker at their home number to
verify that they are coming. If lateness or absences become a pattern,
call the office so that can we assist in addressing this situation.
|Minimum Hours per Visit
||Four hours per visit is generally our minimum
requirement. However, if the respite worker lives near to you, you
may be able to arrange a schedule of fewer hours per visit.
Your Respite Hours
Your hours are limited to the number determined by the Regional Center.
You must track the hours that you schedule your worker so that you do
not go over the limit.
|The Purchase of Service (POS)
||The POS is the amount of hours the Regional
Center will pay Manos Home Care to provide respite care. POSs are
arranged by the week, month, or calendar quarter (Jan-Mar, Apr-Jun,
Jul-Sep, and Oct-Dec). If you don't use your hours during your POS
period, you lose them.
|Track The Hours Worked
||The Regional Center will not reimburse us
for respite hours which go over the POS amount. Please schedule your
time carefully. Marking the hours on a calendar is usually the easiest
|An Example for Tracking Hours
||Mark on the calendar your total number of
hours at the beginning of the period. Each visit, mark the hours worked, and how many hours you have left. If you have 60 hours per
quarter, mark "60" at the beginning of the quarter. If your provider
works 4 hours on the first visit, mark "4/56" on the calendar. The
first number is how many hours the worker worked, and the second is
how many hours are left.
||In order to track the hours worked by your
respite care worker, they need to present a time sheet for you to initial on a daily basis, and sign on a weekly basis.
That time sheet should list the hours worked during that week. Signing
the time sheet shows us that the provider worked the hours on the
time sheet. Keep the pink copy of your time sheet. It is your proof
of how many hours your provider has worked, and the charges made to
|Extra Hours Charged to Family
||Manos Home Care reserves the right to bill
you for any hours which you sign for on your Manos Home Care
Time Sheets, if these hours go over the limits of your Regional Center
POS authorization(s). We will bill any additional respite hours at
our current billing rate for the Regional Center. Please call the
office for our current rate.
||If you want your worker to drive your child
somewhere, you must reimburse them at the rate of $0.31 per mile (these
miles should not be on the time sheet). You also need to cover the
costs for any entertainment activities if you request the respite
worker to take the child to these events (museums, movies, etc.).
These costs include the costs for your child and your respite worker.