FAQ

FAQ’s

How long does the hiring process take?

The hiring process takes anywhere between 1 week to a month. Times vary depending on how long it takes us to receive the results of your mandated background check, and timeliness of completed paperwork.

How can I get timesheets?

Call Manos at 510-336-2900 or email Payroll@manoshomecare.com to request new timesheets.

When are the timesheets due?

Timesheets are due Monday before 2 pm, including holidays and office closures, regardless of how they are turned in to Manos. Timesheets deemed eligible for correction must be submitted by Friday before 12:00 pm. ***Please mark the correction box on the timesheet before submitting correct timesheets.

How can I send timesheets to Manos for hours worked?

You can email your timesheets to payroll at Payroll@manoshomecare.com,
Drop it off at the Manos office either inside during business hours or via the drop box outside,
Fax it to us at 888-411-6533, or
Mailing them to Manos at 4173 MacArthur Blvd. Oakland CA 94619.

What if my timesheet was turned in after the due date?

All validated timesheets turned in after the Monday 2 pm deadline will be processed and paid the following week.

Did you receive my timesheet?

If you want to make sure Manos received your timesheet, please call us at 510-336-2900 between 8:30 am and 5:00 pm, Monday through Friday. Please remember that Manos Payroll department receives several hundred timesheets a week. Manos appreciates DSP patience in resolving all questions concerning timesheets.

Has Manos received my POS?

If you are waiting for a POS to be sent to Manos by the Regional Center, Manos will contact you as soon as we receive it. If you would like to check in about a POS, you can call us at 510-336-2900 between 8:30 am and 5:00 pm, Monday through Friday. Please remember that the Manos Billing department receives several hundred POSs a week. Manos appreciates DSP patience in resolving all questions concerning POSs.

How can I add a new worker/ DSP?

To add a new worker, please call Manos and we will send you the appropriate paperwork and inform you of the process depending on the type of services you are receiving.

Has the background cleared yet?

We will reach out to you as soon as Manos receives your background results. If you would like to check-in on the process, you can call us at 510-336-2900.

How can I remove a worker/ DSP?

For referred workers, Manos will provide you with a Removal of Preferred Worker form that is to be turned in to the office. If your worker is not a referred worker, please call your Manos Full-Service Coordinator and inform them that you would like to remove the worker.

Is my POS active?

If you are waiting on a POS from the Regional Center to begin services, or there has been a lapse in your POS coverage, Manos will contact you as soon as we receive the new POS or authorization. If you would like to check on the progress of your POS, you can call Manos at 510-336-2900

How many hours of Day Care/Respite do I have?

At the beginning of a work assignment, Manos will provide you with the number of service hours the Regional Center has authorized. Manos strongly recommends keeping track of how many hours used through a calendar or other tracking device. Manos can provide the number of remaining hours on the POS, but this number may not include pending service hours from unprocessed timesheets.

How much Sick Leave/PTO do I have left?

Your Sick Leave Pay account balance is listed on the bottom of your most recent paycheck stub. If you are eligible for PTO and would like to know how many hours you have, you can call Manos at 510-336-2900.

How will I know if I’ve been paid?

Manos releases new payroll checks every Friday. Generally, if you turn in your timesheet by the Monday 2 pm deadline and you were not informed of any holds or timesheet notices, your check will be ready for pickup on Friday between 8:30 am and 12 noon and 1:00 pm to 5:00 pm. Direct Deposits to your authorized financial institution are available Friday mornings. Timesheets with corrections are processed and paid Fridays by 3:30 pm. All checks not picked up on Friday will be mailed to the current address we have on file for you after seven calendar days. If you would like to inquire if your check is ready, you can call us at 510-336-2900.

How can I update my address/contact info?

To update your information, you must submit a Change of Information form. If you are a parent/guardian or client and you are changing your address, you must also submit a copy of a document verifying your new address by a utility or residential bill such as a water bill.

How can I cancel services?

If you would like to stop your services with Manos, the office will provide you with a Client Disenrollment form. Please fill out this form and turn it back into the office.

How can I end my employment with Manos?

To end your employment with Manos, you must submit a Voluntary Quit form, which the office can provide to you. Once this form is completed and submitted, the termination process will begin, and all necessary paperwork will be provided to you.

Where is Manos located?

Manos is located at 4173 MacArthur Blvd. Oakland CA 94619. If you are coming to the office, parking is available on Maybelle Ave. which is next to our office.

How can I become a DSP? Work for Manos?

If you would like to work for Manos, please contact us and let us know what program you are applying for and we will provide you with an application for that position.

How can I contact my Case Manager? Regional Center?

The San Leandro RCEB office can be reached at 510-618-6100
The Concord RCEB office can be reached at 925-691-2300
A list of case managers and their direct contact numbers can be found in the RCEB Employee Phone Directory.

What areas/cities do you serve?

Manos Serves all cities in Alameda and Contra Costa Counties, depending on the availability of workers. To see if we have workers available in your city please call us at 510-336-2900

How do I begin services?

To begin services a few things need to happen:

You must be referred to Manos by your case manager for the specific service you would like to receive
Manos must conduct an intake to get general information so we can best serve you as a client
Manos must receive a correct and valid POS with your authorized service hours from the regional center.
Manos has placed, or you have referred, a worker to provide the services

Once all of these items have been completed, your services can begin.

How do I find a DSP?

Please contact Manos if you would like to refer a DSP to our program. They will provide you with an application and any other necessary paperwork.