Man at computer and using his mobile device

EVV Overview

Manos uses an Electronic Visit Verification, or EVV, system to record services delivered to clients. DSPs use this digital system to electronically log the dates and times of the in-home services they provide, including the name of the client and the location in which services were delivered.

EVV helps us understand each DSP’s hours worked and client load, so we know who is available for scheduling, and to ensure their services are billed and paid in a timely manner.

AlayaCare Download + Instructions

Manos uses the AlayaCare EVV system to schedule DSP visits with clients and manage our billing and payment process. DSPs use the AlayaCare app at the start and end of each visit as their digital timesheet. DSPs can choose to use the Android or iPhone version of the mobile app for managing their time. To get started, follow the instructions in the short help videos below.

Downloading the App (Android)

View the video to learn how to download the Alayacare app to your Android phone.

Downloading the App (IOS)

View the video to learn how to download the Alayacare app to your IOS device.

How to Log In

View the video to learn how to enter the server name and log in.

Clocking In

View the video to learn how to clock in to a visit.

Clocking Out

View the video to learn how to clock out of a visit.

Scheduling a New Visit

View the video to learn how to create a new visit from your schedule.

Adding Client Signature

View the video to learn how to add a client's signature after a visit.

EVV Frequently Asked Questions

Find answers to commonly asked questions about EVV.

Why do I get the error message “Exceeded Hours,” when I try to schedule a shift on the AlayaCare App?

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This means that you do not have enough hours on your contract for your shift. Please contact the office at 510-336-2900 to get more information on how many hours remain on your contract.
How long does it take to get paid if I submit a paper time sheet that goes through HR?

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It takes an average of 2 weeks for Manos to process your paper timesheet sent through HR if you use EVV.
What should I do if I have multiple clients, but not all of them populate on my AlayaCare app?

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Please contact Manos or reach out to your coordinator directly and we will be able to look into what may be causing this issue.
What should I do if I have trouble obtaining the parent/guardian’s signature at the end of a visit?

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The client or another authorized representative at the home may sign for your visit. If you are unable to get any signature, a DocuSign will be sent to you and the client to confirm the shift.
Can I edit the times of a shift once it has been scheduled and created?

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If you need to edit the times of a scheduled shift you can contact Manos at 510-336-2900. In most cases though, you can still clock in at the time the shift was re-scheduled to even if you were unable to change the originally scheduled shift.
If I work beyond my originally scheduled time, do I need to create a new visit?

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You do not need to create a new visit if you worked past your originally scheduled time.
What should I do if a parent/guardian changes the shift at the last minute and I am unable to delete or edit the scheduled time on AlayaCare?

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You can reach out to Manos at 510-336-2900 and we will be able to update the shift.
What should I do if I have no signal and am unable to clock in or clock out?
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You can do one of two things:
Go to offline mode, as soon as you get back online your shift will populate. For information on Offline mode please access the “DSP Mobile Cheat Sheet”.
Email evv@manoshomecare.com as soon as you know there is a problem with your visit. The coordinators will send a DocuSign to verify the shift.
When do I need to complete my DocuSign for EVV?

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You need to complete your DocuSign for EVV within 24 hours of receiving it. Delays in completing the DocuSign could result in a longer processing time for the request.

EVV Overview

AlayaCare Download + Instructions

EVV Frequently Asked Questions

Still Have Questions About EVV?